Petershams is dedicated to hat making supplies.
Our customer base includes brides-to-be, theatrical costumiers, hobbyists and world class milliners. Twice awarded ‘Best Shop’ by Time Out Magazine, we aim to have the friendliest, most knowledgeable one-stop online hat supply shop!
We are currently hiring for the following role:
Customer Service / Warehouse Assistant
Full Time (38.5 hours / Week)
Are you a passionate, enthusiastic individual who enjoys working in a fast-paced environment? Love art, design or millinery? Them the role of Customer Service / Picking & Packing Assistant could be for you!
The majority of the day will consist of fulfilling online orders but will also include:
- Assisting customers via email and phone
- Processing payments, creating and sending invoices
- Picking and packing online orders using online postage software
- Storage upkeep, cleaning and re-stocking
Opportunities to partake in social media updates, photography and product listing may also arise.
Knowledge, Skills and Abilities
- Microsoft 10, Google Docs, Google Sheets. Knowledge of the Shopify platform a plus
- Spelling, vocabulary, math and grammar skills appropriate to the level of the position
- Operating a variety of office equipment including PCs, printers.
- Identifying customer needs and assisting in answering inquiries and solving problems
- The ability to learn about the millinery trade and its materials
- Meet and exceed customer service expectations
- Pick, pack and organize a high volume of outgoing orders
Formal qualifications are not required for this role but retail customer service is a key plus! Knowledge of colours, millinery and fabrics is ideal, but we will happily teach you about the millinery trade.
Full Time, 38.5 hours Week: £20,000+ per annum.
Unit 21D, Barton Business Park, New Dover Road, Canterbury, Kent CT1 3AA
Pop us a cover letter along with your CV to firstname.lastname@example.org
Bonus points if you have a favourite milliner or hat wearing moment to share!