Petershams is dedicated to hat making supplies.

Our customer base includes brides-to-be, theatrical costumiers, hobbyists and world class milliners. Twice awarded ‘Best Shop’ by Time Out Magazine, we aim to have the friendliest, most knowledgeable one-stop online hat supply shop! 

We are currently hiring for the following roles:


Customer Service / Warehouse Assistant

Full Time (38.5 hours / Week) - £22,000 per annum

Part Time: Up to 38.5 hours a week - £10.00 / hour


The Job

Are you a passionate, enthusiastic individual who enjoys working in a fast-paced environment? Love art, design or millinery? Them the role of Customer Service / Picking & Packing Assistant could be for you!

The majority of the day will consist of fulfilling online orders but will also include:

  • Assisting customers via email and phone
  • Processing payments, creating and sending invoices
  • Picking and packing online orders using online postage software
  • Storage upkeep, cleaning and re-stocking

    Opportunities to partake in social media updates, photography and product listing may also arise. 


    Knowledge, Skills and Abilities

    • Microsoft 10, Google Docs, Google Sheets. Knowledge of the Shopify platform a plus
    • Spelling, vocabulary, math and grammar skills appropriate to the level of the position
    • Operating a variety of office equipment including PCs, printers.
    • Identifying customer needs and assisting in answering inquiries and solving problems
    • The ability to learn about the millinery trade and its materials
    • Meet and exceed customer service expectations
    • Pick, pack and organize a high volume of outgoing orders



      Formal qualifications are not required for this role but retail customer service is a key plus! Knowledge of colours, millinery and fabrics is ideal, but we will happily teach you about the millinery trade. 



      Unit 21D, Barton Business Park, New Dover Road, Canterbury, Kent CT1 3AA


      To Apply

      Pop us a cover letter along with your CV to 

      Bonus points if you have a favourite milliner or hat wearing moment to share!