Petershams is dedicated to hat making supplies.

Our customer base includes brides-to-be, theatrical costumiers, hobbyists and world class milliners. Twice awarded ‘Best Shop’ by Time Out Magazine, we aim to have the friendliest, most knowledgeable one-stop online hat supply shop! 

We are currently hiring for the following role:


Customer Service / Warehouse Assistant

Full Time (38.5 hours / Week)


The Job

Are you a passionate, enthusiastic individual who enjoys working in a fast-paced environment? Love art, design or millinery? Them the role of Customer Service / Picking & Packing Assistant could be for you!

The majority of the day will consist of fulfilling online orders but will also include:

  • Assisting customers via email and phone
  • Processing payments, creating and sending invoices
  • Picking and packing online orders using online postage software
  • Storage upkeep, cleaning and re-stocking

    Opportunities to partake in social media updates, photography and product listing may also arise. 


    Knowledge, Skills and Abilities

    • Microsoft 10, Google Docs, Google Sheets. Knowledge of the Shopify platform a plus
    • Spelling, vocabulary, math and grammar skills appropriate to the level of the position
    • Operating a variety of office equipment including PCs, printers.
    • Identifying customer needs and assisting in answering inquiries and solving problems
    • The ability to learn about the millinery trade and its materials
    • Meet and exceed customer service expectations
    • Pick, pack and organize a high volume of outgoing orders



      Formal qualifications are not required for this role but retail customer service is a key plus! Knowledge of colours, millinery and fabrics is ideal, but we will happily teach you about the millinery trade. 



      Full Time, 38.5 hours Week: £20,000+ per annum. 


      Unit 21D, Barton Business Park, New Dover Road, Canterbury, Kent CT1 3AA


      To Apply

      Pop us a cover letter along with your CV to 

      Bonus points if you have a favourite milliner or hat wearing moment to share!