Delivery and Returns
*We are open online-only*
Order before 3pm Monday-Friday (GMT) for same day dispatch!
UK Customers: In most cases customers receive their parcel in 1-2 days, but please allow up to a week to receive your parcel with standard 1st class post.
Need your order before then? We highly urge you to upgrade to our Royal Mail Special Delivery Service which is guaranteed next working day.
Our standard Royal Mail delivery options are:
| Destination | Delivery options | Cost | Delivery Estimate |
| UK |
1st class Large Letter Delivery Untracked, for smaller orders |
£1.75 |
1-2 working days |
|
1st class Small Parcel Delivery Tracked, for larger orders |
£3.50 | 1-2 working days |
Our Tracked Royal Mail delivery options are:
| Destination | Delivery options | Cost | Delivery Estimate |
| UK |
Next Day |
£11.50 | Order before 3pm for next working day (Mon-Fri) delivery. |
| Europe |
International Tracked |
From £9.00 |
Approx. 3-10 working days |
| USA |
International Tracked Airmail |
From £11.50 |
Approx. 5-15 working days |
| Worldwide | International Tracked Airmail |
From £15.00 |
Approx. 5-15 working days |
Please note that our delivery chart reflects 'Normal' circumstances. Please allow extra time for delivery to account for customs clearance.
Need your order super fast outside of the UK?
FedEx is super fast and arrives within 3 days to most destinations.
Please get in touch with us for a quote.
How long before my order is dispatched?
Order by 3pm (GMT) Monday thru Friday for same day dispatch with Royal Mail. Order by 12pm (GMT) Monday thru Friday for same day dispatch with FedEx. We will notify you by email to let you know your order is on it's way. Please check your junk folder if you can't find this email.
If you're still worried that your order hasn't been dispatched, please Contact Us
My order hasn't arrived.
Please check the estimated time for your chosen delivery option in the table above. If your order has not arrived in time or you have any concerns please Contact Us
Can I return an unwanted item?
Yes, so long as it is unused condition within 14 working days of received delivery.
The buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition.
Please be sure to package up any items you wish to return in the appropriate packaging. If your order was received in a cardboard box, please be sure to return the items in the same or similar packaging.
Petershams cannot be held responsible for anything getting lost or damaged in the post, so be sure to package your returns safely and get proof of postage before sending.
Please return any unwanted items in their unused condition along with your order details to:
Petershams Millinery
Unit 21D, Barton Business Park
Canterbury, Kent
CT1 3AA
United Kingdom
Will I have to pay customs / Duty?
If you are outside the UK, you as the buyer are the importer of record and as such responsible for paying any applicable custom duties, import taxes and handling fees. Each country has varying import duty allowances and costs, so please refer to your relevant government website for information.
If your order is too large to fit into one parcel, this parcel will be split into multiple packages, which may result in additional fees. Please inform us before placing the order if you need the order in one package as additional postage charges may apply.
EU Customers:
As of January 1st, 2021 the UK has left the EU which means buying with us will change a tiny bit!
- From 1 July 2021, all commercial goods imported into the EU will be subject to VAT.
- If you are a VAT registered business, then purchases from Petershams will follow the process of any other non-EU purchases you make. This basically means that we will not charge you VAT. However you will be charged import VAT by Customs at your local VAT rate, which you will be able to recover to the extent that the cost relates to taxable activities. So, full VAT recovery will be possible if your business is fully taxable.
- If you are not VAT registered, then unlike previously, we will not charge you VAT. However, you will be charged the VAT (at your local rate) by Customs (or courier service).
- You will also be liable for customs clearing fees and duty. These fees vary from country to country.
