Delivery and Returns

International Customers:

Following the recent Cyber Incident within Royal Mail, delivery of International items may take slightly longer than usual and customers may notice limited tracking information as items leave the UK. 

Please allow extra time to receive your goods; we are finding that it is not uncommon for International orders to take up to 6 weeks to arrive at this time.

Thank you so much for your patience! 

 

*We are open online-only at present* 

 Order before 3pm Monday-Friday (GMT) for same day dispatch!

 

UK Customers: In most cases customers receive their parcel in 1-2 days, but please allow up to a week to receive your parcel with standard 1st class post. Need your order before then? We highly urge you to upgrade to our Royal Mail Special Delivery Service which is guaranteed next working day.   

Our standard Royal Mail delivery options are:

Destination Delivery options Cost How long it takes
UK 1st class Large Letter Delivery
Untracked, for smaller orders		 £1.75

1-2 working days
  1st class Small Parcel Delivery
Untracked, for larger orders		 £3.50 1-2 working days

 

 Our Tracked Royal Mail delivery options are:

 Destination  Delivery options  Cost  How long it takes
 UK

 Next Day
 Special
 Delivery

  £11.50  Order before 3pm for next working day (Mon-Fri) delivery.
 Europe

 International   Tracked
 Airmail

From

£18.00

  Approx. 3-10 working days
 USA  International   Tracked 
 Airmail

From

£22.00

  Approx. 5-15 working days
 Worldwide  International   Tracked 
 Airmail

From

£20.00

  Approx. 5-15 working days

 

 *Please note that our delivery chart reflects 'Normal' circumstances. Please allow extra time for delivery to account for customs clearance*

Need your order super fast outside of the UK?

FedEx is super fast and arrives within 3 days to most destinations.
Please get in touch with us for a quote.

 

How long before my order is dispatched?

Order by 3pm (GMT) Monday thru Friday for same day dispatch with Royal Mail. Order by 12pm (GMT) Monday thru Friday for same day dispatch with FedEx. We will notify you by email to let you know your order is on it's way. Please check your junk folder if you can't find this email.

If you're still worried that your order hasn't been dispatched, please Contact Us

 

My order hasn't arrived.

Please check the estimated time for your chosen delivery option in the table above. If your order has not arrived in time or you have any concerns please Contact Us

 

Can I return an unwanted item?

Yes, so long as it is unused condition within 14 working days of received delivery. 

Please return any unwanted items in their unused condition along with your order details to:

Petershams Millinery

Unit 21D, Barton Business Park

Canterbury, Kent

CT1 3AA

United Kingdom

 Petershams cannot be held responsible for anything getting lost or damaged in the post, so be sure to package your returns safely and get proof of postage before sending.

 

Will I have to pay customs / Duty?

If you are outside the UK, you as the buyer are the importer of record and as such responsible for paying any applicable custom duties, import taxes and handling fees. Each country has varying import duty allowances and costs, so please refer to your relevant government website for information.

 

EU Customers: 

As of January 1st, 2021 the UK has left the EU which means buying with us will change a tiny bit!

  • From 1 July 2‌0‌2‌1, all commercial goods imported into the EU will be subject to VAT.
  • If you are a VAT registered business, then purchases from Petershams will follow the process of any other non-EU purchases you make. This basically means that we will not charge you VAT. However you will be charged import VAT by Customs at your local VAT rate, which you will be able to recover to the extent that the cost relates to taxable activities. So, full VAT recovery will be possible if your business is fully taxable.
  • If you are not VAT registered, then unlike previously, we will not charge you VAT. However, you will be charged the VAT (at your local rate) by Customs (or courier service). 
  • You will also be liable for customs clearing fees and duty. These fees vary from country to country.